Cancellation and refund

Astraeus Solar Shop Online ensures the products you ordered will reach you very Safely & conveniently.

All the products sold through Astraeus Solar Shop Online can be picked up from the nearest dealer shop or can be delivered at home. Delivery at home is/will be done by the person of our nearest dealer partners or you can visit the dealer shop of your locality. Home delivery will be chargeable. The delivery charge is not included in the product price so it may vary based on the distance and weight of the products. For free delivery, you can visit the nearest dealer shop. There is a very low risk of product damage or any operational issue. However, if there is any defect or damage to the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can simply contact our online sales support team at +91-9329931676, or E-Mail us at service@astraleussolar.com. mentioning your order details. We will be happy to resolve your issues. You can also refer to the Product Warranty for further details.

Order Cancellation:

1. Order Cancellation is allowed only till the time the order is not shipped. Once shipped an order cannot be cancelled.
2. You can cancel your order anytime, however with the following applicable charges

• Within 24 Hours of placing the order – No Penalty
• After 24 hours of placing the order – 10% deduction of Invoice Value

1. You need to send us the cancellation request by emailing at cancel@astraleussolar.com, or by contacting us on our Sales Support No. +91-9329931676, mentioning your order details is mandatory.
2. In the case of prepaid orders with online payment (credit card/debit card / Wallet/bank transfers), the refund will be done in the same payment mode as originally used while placing the order.
3. In most cases, the refund takes 5-7 working days to reflect in your account, after we process your refund request.
4. In case the payment mode is Cheque or bank transfer (NEFT / IMPS / RTGS) or Cash on Delivery, you will have to send us an image of a cancelled Cheque of the account in which you would wish to receive your refund amount.

• In case the cancelled Cheque is not available, please send us the following details via e-mail at cancel@astraleussolar.com  
• Account Holder’s Name
• Account Number
• Bank Name
• IFSC Code

Astraleus Solar reserves the right to cancel the order under below-mentioned circumstances:

• Error / Mistake in the product information on our website (error in price, specification, quantity, etc.)
• Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).
• COD order which you did not re-confirm.
• Product not available.
• The delivery address is out of the service area

Product Return:

If for any reason, you want to return the product, you are free to return it at the time of delivery. However, in such return cases, the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at cancel@astraleussolar.com, or by contacting us on our Sales Support No. +91-9329931676, mentioning order details being mandatory.

Your amount will be refunded back to you within 7 working days depending on the mode of payment and banks involved.

However, we will have to ensure that the product has not been used by you in any way before you asked for a return. After the product delivery, no return request will be entertained.

Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, or defect. You have the option of either refusing or accepting delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, Astraleus Solar would be at liberty not to replace or refund the order.

Product Replacement:

Due to the nature of our products, we discourage the returns post satisfactory product delivery. However, if there is an issue with the product we will be happy to assist you with the right solution like a replacement or the service as the case may be.

We will replace your products for 7 days from the day of delivery at your place. The replacement would be considered in the following circumstances:

• The product delivered was different from what you ordered (different model, size, make, specifications, etc.). All the parts of the product should be intact and in a functional state.
• The product delivered was damaged or defective or used.
• Some parts/accessories of the products were missing.

In all the above cases of product replacement, you will be provided with a fresh product. Refunds will be provided only if we are not able to provide you with a replacement product.

Replacement or refund will not be issued under the following conditions:

• The request is made beyond the above specified time frame.
• Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
• You have used the products or product is damaged in some way after the delivery.
• The product is not in the same condition as you received it.
• Any accessory or consumable item which has been used or installed.
• Serial Numbers of the Products are tampered with or missing.

Beyond this time frame, the Products would be repaired as per the Service and Warranty Policy.

Return Process

1. Initiate return: Write a mail at sales@astraleussolar.com or by contacting us on our Sales Support Phone No +91-9329931676, mentioning the following details:

• Order No
• SKU / Product you want to return
• Clear images of the product and packaging highlighting the issue
• Invoice Copy
• Copy of cancelled Cheque (if payment was done in COD / Cheque/bank transfer). If cancelled Cheque is not available to share the account holder’s name, account number, bank name, and IFSC Code of the branch
  2. Reverse Pickup / Self–ship: Once your return request is accepted, you will be requested to repack the product with the original packing and invoice. In case a reverse pickup facility is not available at your location, please ship the package to our pre-informed location by courier service. The courier charges would be reimbursed.
  3. Product Inspection: Once the return parcel reaches our location, we will do a thorough inspection and will initiate replacement/refund only after we are satisfied with the genuineness of the return request and the condition of the product. In case we find that the above guidelines are not met, we will return the product to you without replacement/refund.
  4. Replacement / Refund: The replacement product will be shipped to you within 7 working days. If the replacement can’t be provided we will refund the entire amount.